Privacy Policy


We ask that you please read this privacy policy carefully as by continuing to use this website would be you understanding and agreeing to it. is owned by Base Home Cover Limited and is solely controlled by Base Home Cover Limited (“our”, “ourselves”, “us or “we”) and ensure data protection is taken seriously in every aspect of the company.


By providing us with contact details, you automatically agree for us to contact you, using the relevant contact information such as telephone or email. We use our reasonable endeavours, including up to date industry procedures, to protect your private use of the Website and to secure such use from unauthorized access, use, disclosure or loss or your personal data.

We do not share your information with any other third party unless it is necessary to fulfil your request or work carried out by a third party affiliated with ourselves.

Sensitive banking information is never taken through our website and should never be divulged through any contact forms implemented onto our website.


What information do we collect?

We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.




You have the following rights to your data:


  1. Right to access – the right to request copies of the information we hold of you at any time.
  2. Right to correct – The right to correct inaccurate or incomplete data at any time.
  3. Right to erase/delete – The right to request we delete/remove all data we hold of you.
  4. Right to restrict – The right the block/limit the ways we use your data.
  5. Right to object – The right to object to the use of your data including where we use it for our legitimate interests.


Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)


We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.


The data controller:


You can contact the data protection officer by writing to;


Data Protection Officer

Base Home Cover Limited

5 Temple Square

Temple Street


United Kingdom

L2 5RH


or sending an email to


If you have any questions about this Privacy Policy, please contact the data controller.

Refund Policy

You may cancel this Service Plan within 14 calendar days of agreeing to the Service Plan by emailing Us at Any premium taken within this period, will be refunded to the account the payment was taken from.


If You cancel outside of the 14-day calendar period of Your Service Plan, you will not be entitled to receive any refund of premiums You have paid where cover has already been provided.

If We fail to provide the Services that We have agreed to provide in any material respect You may cancel this Service Plan by emailing Us at the email address provided.