We believe that customers should get better, more affordable home maintenance plans with no unfair price hikes and the best customer service possible.

Our terms and conditions are easy to read and as transparent as possible. This is the legal part of your agreement with us, and if you have any further questions please do not hesitate to get in contact with us if you need to.

We want you to know exactly what you are paying for so please spend a bit of time reading this as it will help you understand exactly what is included in the plan.

We have created our products by listening to customers and understanding their needs. This is an ongoing process and therefore we value hearing from as many of you as possible so we can shape our future products. If there is anything you don’t understand or have any other thoughts, please reach out as we love hearing from our customers!

This contract forms a maintenance service agreement between You and Base Home Cover. Any repairs and replacements detailed in this agreement which are provided outside the annual service may be subject to a separate charge and are provided at the absolute sole discretion of Base Home Cover.